Refund policy
Website: https://www.finenestli.com
Business Name: Haikou City Huizi Lou Trading Co., Ltd.
1. Our Commitment to Customer Satisfaction
At FINENESTLI.COM, we believe that purchasing a T-shirt online should be a comfortable, straightforward, and dependable experience. We want our customers to feel confident when selecting a product, reviewing its details, placing an order, and receiving their purchase.
If an item does not meet your expectations, arrives damaged, or is different from what you ordered, we encourage you to contact our customer service team. This Return and Refund Policy explains the conditions, procedures, and timeframes applicable to returns, exchanges, refunds, and order-related concerns.
2. Return Eligibility
Customers may request a return within 30 calendar days of receiving their order, provided that the merchandise meets the eligibility requirements outlined below.
To qualify for a standard return, the T-shirt must:
- Be unworn, unwashed, and unused.
- Remain in its original condition, without stains, odors, damage, or alterations.
- Include its original tags, labels, and packaging where reasonably available.
- Be accompanied by valid proof of purchase, such as an order confirmation email or order number.
Customers should inspect their purchases promptly after delivery. If an item has a manufacturing defect, arrives damaged, or does not match the product ordered, please contact us as soon as reasonably possible.
3. Items That May Not Qualify for Return
Unless required by applicable law or otherwise approved by our customer service team, the following items may not qualify for a standard return:
- T-shirts that have been worn, washed, stained, altered, or damaged after delivery.
- Items returned without sufficient information to identify the original order.
- Products returned after the applicable return period.
- Items that have been modified or personalized at the customer's request, if such products are offered.
These restrictions do not limit any rights a customer may have under applicable consumer protection laws regarding defective, misrepresented, or incorrectly supplied merchandise.
4. How to Request a Return
Please follow these steps to begin the return process:
Step 1: Contact our support team.
Email etrytr@scabain.best with the subject line "Return Request."
Step 2: Provide your order information.
Please include:
- Your full name.
- Your order number.
- The email address used at checkout.
- The item you wish to return.
- The reason for the return.
- Clear photographs if the item is damaged, defective, or incorrect.
Step 3: Wait for return instructions.
Our team will review your request and provide instructions regarding eligibility, the return destination, and any additional information needed.
Step 4: Package and send the item.
Once your return has been authorized, package the item securely and send it to the return address provided by our team. Please do not send merchandise to an unconfirmed address, as this may delay processing.
5. Return Address
The designated business and return mailing address is:
TWO FRIENDS BUSINESS CENTER INC
Attn: Al Seiders
26 Mill St
Corinna, Maine 04928
United States
Please obtain return authorization before mailing an item. We recommend using a trackable shipping service and retaining the shipping receipt until your request has been resolved.
6. Return Shipping Costs
FINENESTLI.COM offers free standard shipping on eligible outbound orders, as described in our Shipping Policy.
For standard returns due to a change of mind, an incorrect size selection, or personal preference, the customer is generally responsible for the return shipping cost unless we expressly agree otherwise.
If the merchandise arrives damaged, defective, or materially different from the item ordered, please contact us before returning it. After reviewing the circumstances, we will explain the available resolution and any return-shipping arrangements.
Original shipping charges, if any were separately paid, are refundable only where applicable law requires it or where we expressly agree otherwise. Our free-shipping offer does not automatically mean that return shipping is free.
7. Exchanges
If you would prefer another size or an alternative item, please email us before returning your purchase.
Exchanges are subject to inventory availability and approval. If the requested replacement is unavailable, we may offer a refund or another mutually acceptable resolution.
Where a direct exchange cannot be arranged, you may be asked to return the original item and place a new order. Any additional payment, price difference, or shipping arrangement will be explained before proceeding.
8. Refund Eligibility and Processing
Once your returned item has been received and inspected, we will notify you whether the return has been approved.
Approved refunds will generally be issued to the original payment method. We do not ordinarily issue refunds to a different payment account unless required by law or agreed upon after appropriate verification.
Please allow up to 10 business days after return approval for us to initiate the refund. Your bank, credit card issuer, or payment provider may require additional time to display the credit in your account.
The actual posting time depends on the payment provider and financial institution.
If your refund has not appeared after the expected processing period, please first check your payment account and then contact us with your order number.
9. Damaged, Defective, or Incorrect Products
We take product-related concerns seriously. If you receive a T-shirt that is damaged, defective, or materially inconsistent with your order, please contact us promptly.
To help us investigate, please provide:
- Your order number.
- A description of the issue.
- Photographs showing the product and the problem.
- Photographs of the packaging, if the packaging was damaged during transit.
Depending on the circumstances and applicable law, available resolutions may include a replacement, an exchange, a refund, or another appropriate remedy.
Please retain the merchandise and packaging until we provide instructions. We will not require you to pay return shipping for an issue that we have confirmed is our responsibility without first explaining the applicable arrangement.
10. Lost or Missing Returns
Customers who send merchandise back to us should retain proof of shipment and tracking information. We will investigate return shipments that appear delayed or undelivered, using the available carrier information.
If a return shipment is lost while in transit, the appropriate next steps may depend on the carrier's investigation, the shipping method selected, and applicable law.
11. Order Cancellations
If you need to cancel an order, contact us as soon as possible at etrytr@scabain.best.
We will make reasonable efforts to accommodate cancellation requests received before an order enters fulfillment or is shipped. Once an order has been processed or dispatched, cancellation may no longer be possible, and the standard return procedure may apply.
Any cancellation or refund will be handled in accordance with applicable law.
12. Promotional Purchases
Products purchased during promotions or special offers remain subject to the return requirements described in this policy, unless specific promotional terms clearly state otherwise and are consistent with applicable law.
A discount or promotional price does not remove a customer's legal rights concerning defective, misrepresented, or incorrectly supplied merchandise.
13. Consumer Rights
Nothing in this policy is intended to waive or restrict any non-waivable rights available under applicable federal or state law. Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will control.
14. Policy Updates
We may revise this policy from time to time to reflect operational changes, improvements in our customer service procedures, or legal requirements. The updated version will be published on this website with its revised effective date.
15. Contact Us
For return requests, refund questions, exchanges, or product concerns, please contact:
Haikou City Huizi Lou Trading Co., Ltd.
Attn: Al Seiders
26 Mill St, Corinna, Maine 04928, United States
Email: etrytr@scabain.best
Website: https://www.finenestli.com
We appreciate your business and will make reasonable efforts to handle each eligible request fairly, clearly, and efficiently.