Shipping policy

Website: https://www.finenestli.com
Business Name: TWO FRIENDS BUSINESS CENTER INC

1. Our Shipping Commitment

At FINENESTLI.COM, we want every order to move through the delivery process with clarity and care. Our Shipping Policy explains how orders are prepared, how shipping charges are handled, what customers can expect from delivery estimates, and how we address common shipping problems.

We sell T-shirts through our online store and aim to provide a straightforward shopping and delivery experience. Customers are encouraged to review their order details and shipping address carefully before submitting a purchase.

2. Shipping Costs

Standard shipping is free on eligible orders.

No standard shipping charge will be added to an eligible order where free shipping is offered at checkout.

Any optional shipping upgrades, special delivery services, or additional charges, if offered, will be disclosed before the order is completed.

Free shipping refers to the standard outbound delivery service. It does not automatically include return shipping, expedited delivery, or additional services that may be offered separately.

Applicable sales taxes and other legally required charges are separate from shipping fees and will be calculated where required by law.

3. Order Processing

After an order is submitted, the order information and payment authorization may be reviewed before fulfillment begins.

Processing time includes activities such as confirming the order, checking product availability, preparing merchandise, packaging the shipment, and arranging carrier collection.

As a planning guideline, customers should allow approximately 1–3 business days for order processing before shipment. This is an intended estimate, not a guarantee, and should be confirmed against the store's actual fulfillment arrangements.

Business days generally exclude Saturdays, Sundays, and recognized public holidays.

Processing may take longer during high-volume sales periods, holidays, inventory disruptions, or other circumstances that affect fulfillment.

If an order requires additional verification or information, processing may be delayed until the matter is resolved.

4. Estimated Delivery Times

After an order has been shipped, the carrier's transit time depends on the destination, selected service, carrier operations, and other circumstances.

For planning purposes, domestic U.S. standard shipping may generally take approximately 5–10 business days after dispatch, where the selected carrier and fulfillment arrangements support that estimate.

This timeframe is an estimate only and is not a guaranteed delivery commitment. Actual delivery times may vary by destination, carrier, seasonal volume, weather, and other circumstances.

The combined processing and transit time is therefore typically longer than the carrier's transit estimate alone.

Where a specific delivery estimate is displayed during checkout, that estimate should be reviewed together with this policy.

5. Shipping Destinations

Shipping destinations and service availability may vary depending on the products offered, fulfillment arrangements, and checkout settings.

Customers should enter their complete delivery address at checkout to confirm whether delivery is available for their location.

If a destination cannot be serviced or an order cannot be fulfilled as submitted, we will contact the customer when reasonably possible and arrange an appropriate resolution, including a refund where applicable.

International shipping, if offered, may be subject to additional customs requirements, import duties, taxes, or local delivery procedures. Any such charges imposed by the destination jurisdiction will be handled according to applicable law and the terms disclosed at checkout.

6. Address Accuracy

Customers are responsible for providing accurate and complete shipping information, including:

  • Recipient's full name.
  • Street address and apartment or unit number, where applicable.
  • City, state, and ZIP code.
  • Country, where applicable.
  • A valid email address for order communications.

Please review the shipping address before placing your order.

If you discover an error after checkout, email etrytr@scabain.best as soon as possible. We will make reasonable efforts to correct an address before the shipment is dispatched, but changes cannot be guaranteed after fulfillment has begun.

If a shipment is delayed, returned, or misdelivered because of inaccurate information supplied at checkout, we will review the available carrier information and explain the available options.

7. Order Confirmation and Tracking

After a successful purchase, customers may receive an order confirmation containing relevant transaction details.

When tracking information is available, it may be provided by email or through another supported order-status feature.

Tracking information can take time to appear after a carrier receives a shipping label or package. Carrier scans may also be delayed or incomplete.

A tracking status should be interpreted in the context of the carrier's own tracking system. If the tracking information appears inconsistent or has not updated for an extended period, customers may contact us for assistance.

8. Delayed Shipments

Although we make reasonable efforts to support timely fulfillment, shipping delays can occur because of circumstances outside our direct control, including:

  • Severe weather or natural events.
  • Carrier service interruptions.
  • Public holidays and peak shopping periods.
  • Transportation disruptions.
  • Customs processing, where applicable.
  • Incorrect or incomplete delivery addresses.
  • Security checks or other delivery restrictions.

If your shipment appears delayed, please review the latest available tracking information and contact us if you need assistance.

We will make reasonable efforts to investigate reported delays and communicate any relevant information available to us.

9. Lost, Missing, or Undelivered Packages

If tracking indicates that a package has been delivered but you have not received it, we recommend checking the delivery location, mailbox, parcel area, household members, building management, or other appropriate locations first.

You may also contact the carrier to request further delivery details.

If the package remains missing, email etrytr@scabain.best with your order number and tracking information. We will review the circumstances and explain the next steps.

If a shipment is confirmed lost or otherwise requires a remedy, we will address the matter in accordance with our policies, the applicable carrier arrangements, and applicable law.

This policy does not eliminate any responsibility that applicable law places on the seller for delivery of an order.

10. Damaged Packages and Incorrect Items

Please inspect your shipment after delivery.

If a T-shirt arrives damaged, defective, or materially different from the item ordered, contact us promptly with:

  • Your order number.
  • A description of the issue.
  • Photographs of the merchandise.
  • Photographs of the packaging, if relevant.

Please retain the product and packaging until we provide instructions.

Depending on the circumstances, we may offer a replacement, refund, return, or another appropriate resolution under our Return and Refund Policy and applicable law.

11. Multiple Shipments

If an order contains multiple items, fulfillment arrangements may result in separate packages or different delivery dates, where operationally necessary.

If multiple shipments are used, tracking details may be provided separately when available.

A difference in delivery dates does not necessarily mean that an item has been lost. Please contact us if an expected item remains outstanding beyond a reasonable delivery period.

12. Shipping Restrictions and Delivery Limitations

Certain addresses, locations, or delivery services may be subject to carrier restrictions.

We may be unable to deliver to some destinations, and certain delivery instructions may not be supported by the carrier.

If a shipment cannot be completed, we will review the available options and communicate with the customer where reasonably possible.

13. Returns and Return Shipping

Return shipping is governed by our Return and Refund Policy.

Free standard shipping on the original purchase does not mean that standard returns are automatically free. For ordinary returns, customers are generally responsible for return shipping unless we agree otherwise.

If an item is damaged, defective, or incorrectly supplied, please contact us before sending it back so that we can explain the appropriate procedure.

14. Contact Information

For questions about shipping costs, tracking, delivery delays, missing packages, or damaged shipments, contact:

Haikou City Huizi Lou Trading Co., Ltd.
Attn: Al Seiders
26 Mill St
Corinna, Maine 04928
United States
Email: etrytr@scabain.best
Website: https://www.finenestli.com

Please include your order number in shipping-related correspondence to help us identify your purchase and assist you efficiently.